Answered By: William Fontaine Last Updated: Jul 24, 2017 Views: 47
If you are on campus using the Dartmouth network:
Link not working? Try another source:
First, look in the helper window on the right side of the screen. If the article is available from other online suppliers, you will see "Link not working?" with a pop-up menu titled, "Try another source." Use that menu to see if other available online sources successfully retrieve the article for you.
Browse the journal for the article
Sometimes the article is there, but Summon isn't quite smart enough to find it. In the helper window on the right side of the screen, you'll see an option to browse the issues of the journal. By looking at the volume, issue, date, and pagination of the citation, you should have enough information to click on the Browse Journal Issues link and navigate to the article.
Search for a print copy at the Library
By searching for the journal in the Library's catalog, you may find that we have the article in our print collections.
Request the article via DartDoc
The helper window also provides the option to request the article through DartDoc. By clicking on the link it will prompt you to log in. The request form will appear and it will attempt to populate the form with all the pertinent bibliographical information. You can correct or add additional information, noting that you weren't able to obtain the article through Summon.
Contact the Library for assistance
Contact us via chat directly from the Summon page and we will assist you.
If the Chat service isn't available, you can contact us using the email link on the Summon page or you can use the "Report a Problem" link on the helper window. If you leave contact information, library staff will follow up on your query and reply to you.